Loading... Please wait...

FAQ

FAQ

What are the steps to carefully trying on my wetsuit?

  1. Do not use any type of body lubricant as it leaves a residue and will void returns and exchanges.
  2. Place a plastic bag over each foot so your toenails do not pierce the wetsuit.
  3. Place plastic bags over your hands to protect the wetsuit from your nails as you carefully inch the wetsuit up your body, one leg at a time, until it sits at your hips and is not baggy in the crotch.
  4. Continue to keep your hands covered with the plastic bags as you carefully inch the wetsuit over each arm until it fits over the shoulders and is not pulling downwards.
  5. Have a trusted friend/neighbor/spouse zip the wetsuit for you.
  6. You should be able to able to move your knees about a foot off the ground and your arms relatively freely.
  7. The wetsuit should not be as tight in the neck as to impede your breathing.

Where does TriTheSwim.com ship to? 

Currently, we ship to the United States and Canada. We plan to add other countries in the near future. See Shipping & Returns for details.

How do I exchange or return an item?

Simply fill out the online form at the bottom of the Shipping & Returns page. Include the item name, size, and quantity to be exchanged or returned in the "details" box and we will email you a prepaid return shipping label. 

Does TriTheSwim.com offer group or bulk discounts for clubs and teams? 

Yes. Please call us at 1-855-420-8340 and our friendly staff willl be glad to help you and your group. If email is easier for you, contact us at info@tritheswim.com for a bulk order quote.

Does TriTheSwim.com offer discounts to military and public servants?

Absolutely. Our founder is a Marine Corps Naval Flight Officer and gladly offers discounts to military and public servants. Simply email us at info@tritheswim.com from your work/government email and we will reply with a discount code within 24 hours. (We will not sell your personal information.)

What charity is TriTheSwim.com currently supporting? 

We are committed to donating 20% of all quartely profits to Adaptive Sports Access for Wounded Warriors. This non-profit provides wounded warriors the access to participate in Adaptive Sports events. We at TriTheSwim.com believe that participation in sports can encourage therapeutic healing of our bodies and souls. 

Is my credit card and personal information secure? 

Yes, we use the industry's highest level of SSL encryption (256 bit) by GeoTrust in order to provide a safe and secure checkout process. 


Please use the form below to contact us if you have additional questions:


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

img