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Shipping & Returns

Shipping & Returns

Free Shipping:

TriTheSwim.com happily offers free standard shipping on all domestic orders over $39 placed on our website.  We know you are excited to receive your new gear, so we make every effort for it to arrive in 3-6 business days.

We will gladly ship to Canadian addresses for $20 USD.

Convenient Returns and Exchanges:

We want you to love your purchase, so if you are unsatisfied or need to exchange an item, we will gladly accept returns or exchanges for most new, unused items within 30 days of delivery for an exchange or refund.

Simply fill out the form below to exchange or return an item. Include the item name, size, and quantitiy in the "details" box. We will email you a prepaid shipping label and $8 will be deducted from your refund for return shipping. (If the item being returned is due to defect on the part of manufacturer or our error, return shipping will be complimentary.)

Once your return or exchange has been received, we will promptly send you a confirmation email.  Your refund will then be credited to your credit card within 7 days.  Please be advised that it may take an additional 2-10 business days for your bank to complete the refund request transaction.

Returns Exclusions:

Unfortunately, we are unable to accept returns for any item if:

  • The item has been worn in water
  • The item has any tears or holes in it including fingernail tears (excluding tears along the seam)
  • The item exhibits Body Glide or other body lubricant
  • The item is no longer in “new” condition

How To Try On Your Wetsuit Successfully:

  • Do not use any type of body lubricant as it leaves a residue on the wetsuit which voids returns and exchanges.
  • Place a plastic bag over each foot so your toenails don’t pierce the wetsuit.
  • Place plastic bags over your hands to protect the wetsuit from your nails as you slowly and carefully inch the wetsuit up your body, one leg at a time until it sits at your hips and is not baggy in the crotch.
  • Continue to keep your hands covered with the plastic bags as you slowly inch the wetsuit over each arm until it fits over the shoulders and is not pulling downwards.
  • Have a trusted friend/neighbor/spouse zip the wetsuit for you.
  • You should be able to able to move your arms relatively freely.
  • You should be able to move your knees about a foot off the ground.
  • The wetsuit should not be so tight in the neck as to impede your breathing.

Fill out the form below to exchange or return an item. Include the item name, size, and quantity to be exchanged or returned in the "details" box. You will receive a prepaid return shipping label via email.

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
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